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1.1. At uniQme.eu, we are committed to ensuring a positive and satisfying shopping experience for our customers. As a referral website, we facilitate the discovery of unique and handcrafted products from various Sellers. Please note that all transactions and purchases take place on the Sellers' webshops, and each Seller's individual return and refund policies will apply.
2. Sellers' Return and Refund Policies
2.1. uniQme.eu directs customers to the webshops of our trusted Sellers, where they can complete their purchases. Each Seller on uniQme.eu has its own specific return and refund policies.
2.2. We encourage customers to carefully review the return and refund policies of the respective Seller before making a purchase. These policies should be available on the Seller's webshop and may vary depending on the Seller's location, product type, and other factors.
3. Contacting Sellers for Returns and Refunds
3.1. In case you wish to initiate a return or request a refund for an item purchased from one of our Sellers, please follow the return and refund instructions provided by the Seller on their webshop.
3.2. Contact the Seller directly through the contact information available on their webshop to communicate any issues or inquiries regarding returns and refunds.
4. Referral Website Assistance
4.1. While uniQme.eu does not handle the return or refund process directly, we value customer satisfaction and are here to assist you with any general inquiries or concerns.
4.2. For any non-product-specific questions or assistance, you can reach out to our support team at info@uniQme.eu. However, please note that we cannot directly process returns or issue refunds on behalf of the Sellers.
5. Exceptions and Disputes
5.1. In case of any disputes or discrepancies related to returns, refunds, or product quality, we advise customers to first attempt resolution with the Seller following their provided policies.
5.2. If a resolution cannot be reached with the Seller, customers can explore applicable consumer protection laws and regulations in their respective countries for further guidance.
6. Modification of Policies
6.1. uniQme.eu reserves the right to update or modify its policies, including the Return and Refund Policy, at any time without prior notice. Please check this page periodically for any changes.
7. Governing Law
7.1. This Return and Refund Policy shall be governed by and construed in accordance with the laws of Belgium.
8. Contact Information
If you have any questions or require assistance, please contact our support team at info@uniQme.eu.
